JRFC COMPLAINTS POLICY
COMMITTED TO service
Johnsonville Rugby Football Club is committed to providing a safe place for both work and play. We maintain a balanced process for the handling of complaints and provide our complaints and concerns policy, and procedure, here for all to access at any time.
It is important that the concerns of supporters, staff, parents/whanau, and members of the JRFC community are recognized and resolved in fair and consistent manner. JRFC’s aim is to make a genuine effort to ensure that all complaints are investigated fairly at the earliest opportunity, and in a manner that respects all parties concerned. A complaint is defined as any expression of dissatisfaction where a response or resolution is expected.
Please note that these policies and procedures are living documents, and may be updated at any time without notice. Should you have any enquiries relating to our Complaints & Concerns policy or procedure, please feel free to contact us.